1. Who we are
Fixbot Australia Pty Ltd (ACN 700 911 584) operates fixbot.com.au and provides robot vacuum repair, servicing and related support.
For repair enquiries, contact support@fixbot.com.au. For privacy or general questions, contact info@fixbot.com.au.
2. Information we collect
When you submit our enquiry form, we may collect your name, phone number, email address, pickup address and suburb, robot brand, model, purchase date, problem description, what you have tried, and how you heard about us.
We may also receive technical information such as browser type, device information, approximate location and pages visited when you use the website.
3. How we use information
- To review and respond to repair, service, pickup, drop-off and quote enquiries.
- To communicate about an enquiry, assessment, repair or related service.
- To improve website performance, security and customer experience.
- To meet legal, accounting, fraud-prevention and record-keeping obligations.
4. Forms, analytics and service providers
Our enquiry form is processed using website hosting and form-processing services, including Netlify. Information may be handled by those providers only as needed to operate the website and deliver form submissions.
We use Google Analytics to understand general website usage. Analytics may use cookies or similar technologies. You can manage cookies through your browser settings.
5. Disclosure and overseas handling
We may share information with service providers who help us host the website, process forms, send communications, manage business records or provide professional advice. We do not sell personal information.
Our website, form and analytics providers, including Netlify and Google, may process or store information in countries outside Australia. We use these providers only to operate our website and services, and take reasonable steps to select providers with appropriate privacy and security practices.
6. Security and retention
We use reasonable administrative and technical measures to protect personal information. No online transmission or storage system can be guaranteed completely secure.
We keep information only for as long as reasonably necessary for the purpose collected, business records, dispute handling, legal requirements or legitimate operational needs, then delete or de-identify it where practical.
If we identify a data breach that is likely to result in serious harm, we will assess it and take the steps required by applicable Australian privacy law, including notifying affected individuals and the Office of the Australian Information Commissioner where required.
7. Your choices and access
You may contact us to request access to, or correction of, personal information we hold about you. We may need to verify your identity before responding. Some requests may be limited by law or legitimate business record requirements.
To make a privacy request, email info@fixbot.com.au.
8. Privacy complaints
If you believe we have handled your personal information incorrectly, email info@fixbot.com.au with details of your concern. We will acknowledge your complaint and aim to respond within 30 days, or let you know if we need more time.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner at oaic.gov.au.
9. Australian privacy law
We aim to handle personal information in accordance with applicable Australian privacy law, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles where they apply to our business and the relevant information.
10. Brand references
Brand names, product names and logos displayed on this website are used only to identify products that Fixbot may service or repair. They are trademarks of their respective owners. Unless we expressly say otherwise, Fixbot is independent and is not affiliated with, sponsored by or endorsed by those trademark owners.
11. Changes to this policy
We may update this policy when our services, technology or legal obligations change. The latest version will be published on this page with its updated date.